The Top 21 Best Practices for Running a Successful Ecommerce Website
If your business sells tangible products, you need to have a strong online presence.
But with so much competition in the ecommerce space, it can be tough for you to establish your ground. Not only are you competing with local and regional brands, but you also have to deal with international giants such as Amazon and Walmart.
That’s why it’s important for you to focus on every detail of your ecommerce website.
This guide is useful to everyone. Whether you are a brick and mortar retailer expanding into online business, a company that operates strictly through the Internet, or something in between, you’ll benefit from these tips.
It doesn’t matter whether you’re building a new website or making changes to your existing one.
As you can see, 53% of websites have CTAs that take visitors more than three seconds to locate. You should be aiming for a time much quicker than that.
What actions do you want consumers to take when they visit your website? Obviously, you want them to make a purchase.
Make this as easy as possible for them. Don’t distract people with clutter. It’s overwhelming and confusing.
2. Simplify your menus
Menus are a great way to stay organized and group what you’re selling. But as just mentioned, you don’t want to overcomplicate things.
Too many menu categories will confuse the consumer, preventing them from finding what they’re looking for.
Your menu shouldn’t be super specific. Instead, use broad terms to categorize your products.
For example, let’s say your ecommerce brand sells clothing with items such as:
long sleeve shirts
Rather than having five different menu options for each of these choices, you can group them into one category: “tops.”
3. Add a search bar
Let’s continue talking about simplicity.
Now that you’ve removed some clutter and simplified your menu options, you’ll still need to make additional changes. Since visitors will have fewer menu selections, they’ll see more products when they click on each category.
I know some of you may not have a ton of products for sale, but other ecommerce sites could have hundreds or potentially thousands of options to choose from.
Forcing users to scroll through these choices randomly won’t drive sales and conversions. That’s why implementing a search bar is the best solution.
The company sells thousands of sneakers on its website. A search bar makes it easy for its customers to find what they’re looking for.
Take a look at what the search for “running sneakers” yielded in the example above. As you can see, there are 155 products that fit this description. That’s still an overwhelming number of items to scroll through.
But Nike has additional filters and search results on the left column of its search feature.
This helps customers narrow the options based on parameters such as gender or sport.
If you use this strategy, make sure all your products are clearly tagged with the appropriate labels. Then the search results will be accurately displayed for each shopper’s query.
4. Buy a premium web hosting service
Speed is one of the most important elements of a successful ecommerce website. Each page needs to load fast to yield high conversions.
But if you buy a budget web hosting plan, it’ll cost you in the long run.
Research shows a one second delay in page loading time can lead to a 16% decrease in customer satisfaction and a 7% loss in conversions. If your site has a two or three second delay, you’re in big trouble.
Even worse than a slow loading time is site crashes, glitches, or error reports.
That’s why you’re better off spending the money on a premium web hosting plan now as opposed to dealing with these headaches later. Trust me, it’s worth the investment.
5. Eliminate steps in your checkout process
Once a website visitor decides to buy something, they should find it easy to complete the purchase. It’s your job to make it so.
Each additional step in the checkout process will increase the chances of them abandoning the transaction. In fact, 28% of consumers said they abandoned a shopping cart during checkout because the process was too long and complicated.
The key here is to get only essential information from the buyer.
There’s no reason to ask for their mother’s maiden name, the first concert they attended, or their favorite vacation spot.
Get their billing information and shipping address. That’s all you need to process a transaction.
6. Don’t force shoppers to create a profile (but encourage it)
As I just said, you want your buyers to go through the checkout process as quickly as possible.
That’s why you need to offer a guest checkout option instead of forcing visitors to create a profile. That said, you can still encourage them to create a profile.
Check out this example from Lululemon to see what I’m talking about:
Once items are added to a shopping cart, users can finalize their transaction through the guest checkout option.
But that doesn’t mean Lululemon is done trying to encourage people to create a profile.
When the order is being reviewed, guests can see an express checkout button, but they can’t use it.
This option is reserved for customers who set up profiles.
They can go through the checkout process even faster since all their information is saved in their accounts. Subtle features like this encourage profile sign ups without being annoying or putting too much pressure on the customer.
7. Send shopping cart abandonment emails
Once a user sets up their profile, you can tell when they add something to their shopping cart without buying it. Don’t ignore this.
You’re missing out on money.
Often times, they were just a click or two away from completing the transaction. Clearly, they were interested in the product enough to add it to their cart.
Sending an email reminding the shopper about the item can be just enough to finalize the sale.
8. Prioritize SEO
Not everyone who wants what you’re selling will navigate straight to your website.
In fact, research shows that 46% of consumers start the buying process through a search engine, such as Google.
If your ecommerce site isn’t one of the top results, they’ll buy from one of your competitors instead. That’s why it’s so important for you to focus your efforts on search engine optimization.
Do everything in your power to reach the top of Google rankings based on searches related to whatever your brand is selling.
9. Write blog posts on a regular basis
How often will the same person visit your ecommerce website?
Chances are, they’re not buying something every day. They probably won’t buy something even once a week. Only your top customers might shop once per month.
If people aren’t on your website, they obviously can’t spend any money.
But running a blog in addition to your ecommerce site is a great way to build a strong following. Now people have a reason to check out your site on a daily or weekly basis.
Once they’re on the site, they’ll be more likely to buy something.
10. Build an email subscriber list
To have a successful ecommerce site, you need to have lots of visitors ready to buy. But how are you planning on driving traffic to your site?
Building an ecommerce email list is one of your best options. Once you have a subscriber’s email address, you can contact them with special offers and promotions to entice sales.
A great way to add subscribers is to collect email addresses during the checkout process. Here’s an example of this from SAXX:
By default, this box is already checked off. Shoppers will have to deselect this option if they don’t want to be added to the subscriber list.
Once people are added to your list, it’s the perfect opportunity for you to send them personalized offers to drive traffic to your website and increase sales.
You can even offer an incentive for shoppers to sign up for emails, such as a discount off their next purchase.
11. Accept as many payment options as possible
You can’t assume everyone has a Visa or MasterCard.
Even if they do, that doesn’t mean it’s their preferred payment option. One of those cards may be maxed out, or they could have better membership benefits on another card.
Even if other credit card companies charge higher merchant transaction fees, you still need to take other cards like Discover and American Express.
Your ecommerce site also needs to accept alternative payment options such as PayPal and Apple Pay.
12. Write informative product descriptions
You can’t sell something with just a name. Each product on your website needs to have an informative description.
But make sure you avoid large blocks of text. Keep these descriptions short and to the point.
Explain how the product works by highlighting the key benefits. You don’t need to explain the entire history of the product or how it was made. That won’t drive sales.
You can even use bullet points to make it easy for consumers to scan through the text and read the description.
13. Get rid of ads
Some of you may be using your ecommerce site as a platform to sell advertisement space to other brands. Don’t do it. You’re making a big mistake if you do.
Sure, you may get some additional income. But it’s not worth turning away your own customers.
Sidebar ads and popups can look like spam. A visitor may be afraid to click through your site for the fear that they’ll be redirected somewhere else that’s untrustworthy.